Thank you for shopping with us. We strive to ensure the best quality and satisfaction with our products. Please read our return and refund policy carefully to understand your rights and obligations.

1. Warranty:

• Each product is covered by a one-year warranty from the date of purchase.
• This warranty covers fractures and discoloration, excluding mirrors.

2. Returns:

• If you encounter any defects or issues with your product (excluding mirrors) within the one-year warranty period, you may return the item for repair.
• Returns are at the customer’s own shipping expense.
• To initiate a return, please contact our customer service team at info@eggoplatform.com with your order number and a detailed description of the issue.
• Once the return is approved, you will receive instructions on how to send the product back to us.

3. Shipping Policy:

• We offer international shipping.
• Orders typically take up to 31 business days for delivery.
• We do not charge any shipping fees.

4. Exchange Policy:

• We do not offer exchanges for products.

5. Return Procedure:

• To initiate a return, please email us at info@eggoplatform.com.
• The item should be sent back in the same packaging it was received in to ensure its protection during shipping.

6. Non-Returnable Items:

• Mirrors are excluded from our return and warranty policy unless they are damaged during shipping.

7. Customer Responsibilities:

• Customers are responsible for the shipping costs when returning an item for repair.
• No other costs are required from the customer.

8. Processing Time:

• The processing time for returns and repairs is up to 31 business days.
• Customers will be notified via email when their return is received and when it is shipped back after repair.

9. Damaged or Defective Items:

• If you receive a damaged or defective item upon delivery, please contact us immediately at info@eggoplatform.com.

10. Communication:

• For any questions or concerns regarding our return and refunds policy, please contact our customer service team via email at info@eggoplatform.com.
• We will provide updates throughout the return and repair process via email.

By purchasing from our store, you agree to this return and refund policy. We are committed to providing you with high-quality products and excellent customer service.

Thank you for your understanding and cooperation.